Returns and Exchanges policy

Returns Policy:

St marys pet haven strive to make your online shopping experience with us exciting and as easy as possible. We therefore have an easy returns policy. Please choose your product carefully,as we do not accept refunds for change of mind;only faulty or damaged items.If you have any questions or concerns before or after placing your order, please feel free to contact us via 02 9833 1807 or [email protected].

You may return or exchange your order up to fourteen days from the day on which you receive the goods. If you receive any items that are broken or faulty, please contact us in the first instance via phone on 02 9833 1807 or [email protected].

If you wish to return your order, you will have to return any items within seven days of when you tell us that you would like to do so and at your own cost for return or exchange as required. You can also return your goods to our store. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resaleable condition. Should you fail to return such goods to us, we may arrange for their return to you and we will charge you any reasonable expenses incurred in our doing so. In the case of returned orders, payments will be refunded within seven days,to the account in which it was purchased.

Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in the first instance in order that we may issue a returns authorisation number.

All goods can be returned to the following address by post or in person: –

St Marys Pet Haven
Shop 5/2-10 Gallipoli Street,
St Marys, N.S.W, 2760

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorisation number and your receipt.

If you return your order in full for a refund or part of your order for refund, we will not refund the original shipping charge. If you return part or the entire order for exchange, we will not refund the original shipping charge however we will ship the replacement goods to you without additional charge.